r778 Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and r778 ("r778", "the Platform", "we", "us", "our") governing your access to and use of the website located at r778.io and all associated services, products, and features offered therein, including but not limited to sports betting, live casino, online slots, bingo, MT Live, and all other gaming verticals made available on the r778 platform.

By accessing r778.io, creating an account, making a deposit, or placing any wager or bet, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the r778 platform and close your account.

These Terms should be read in conjunction with the r778 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and r778.

Access to and use of the r778 platform is subject to the following eligibility requirements, all of which must be satisfied at all times during your use of the platform:

• Age: You must be at least 21 years of age. r778 strictly prohibits use by any person under the age of 21. We reserve the right to request documentary proof of age at any point, including but not limited to during the withdrawal process, and to suspend or close accounts where satisfactory proof cannot be provided.
• Legal Capacity: You must have the full legal capacity to enter into a binding contract under the laws applicable to your place of residence. If you are subject to a legal incapacity that prevents you from entering contracts, you may not use r778.
• Single Account: Each individual may hold only one r778 account. Registering or operating multiple accounts — whether under the same name, payment method, IP address, device, or household — constitutes a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any outstanding balances in those accounts.
• Not Self-Excluded: You must not be subject to a self-exclusion arrangement with r778 or any other gambling operator where such exclusion extends to r778. If you are currently self-excluded and attempt to open or use an r778 account, you must contact our support team immediately.
• Not a Prohibited Person: You must not be an employee, director, officer, contractor, agent, or immediate family member of an employee of r778 or any of its affiliated companies, game providers, or technology partners.

r778 reserves the right to verify your eligibility at any time and to suspend access to your account pending completion of such verification. Providing false information in connection with your eligibility is a material breach of these Terms.

To access the full range of services offered on r778, you must register for an account. During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and a valid mobile number linked to your preferred payment method.

Account Verification (KYC)

r778 is committed to maintaining a safe and compliant platform. As part of this commitment, we operate a Know Your Customer ("KYC") verification process. You may be required to submit one or more of the following documents at any time, at r778's sole discretion:

• A government-issued photo identity document (National ID card, passport, or driving licence).
• Proof of address dated within the last three months (utility bill, bank statement, or mobile money statement).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of the registered bKash or Nagad account in your name).

Failure to provide requested KYC documentation within the timeframe specified by r778 support may result in a freeze on withdrawal activity until verification is complete. r778 is not liable for any delays or losses arising from a player's failure to complete KYC requirements in a timely manner.

Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party, use another player's account, or allow another person to use your account. Any and all activity carried out using your account credentials will be attributed to you. If you suspect that your account has been accessed without authorisation, you must notify r778 immediately at [email protected]. r778 will not be held liable for losses resulting from unauthorised access caused by your failure to maintain credential security.

r778 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transaction amounts are denominated in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100. Minimum withdrawal amounts and processing timeframes are displayed in the cashier section of your account and may be updated from time to time.

Deposits

Deposits via bKash and Nagad are typically credited to your r778 account within 30 seconds of the transaction being confirmed by the mobile money provider. r778 does not charge a fee for deposits; however, your payment provider may apply its own transaction charges, for which r778 accepts no liability.

Withdrawals

Withdrawal requests are subject to identity verification. r778 reserves the right to request KYC documentation before processing any withdrawal, regardless of the amount. Withdrawals will only be processed to a payment method that is registered in the same name as your r778 account. r778 will not process withdrawals to third-party accounts under any circumstances.

Chargebacks

Initiating a chargeback or payment reversal against r778 without first contacting our support team constitutes a breach of these Terms. r778 reserves the right to immediately suspend your account, reverse any associated withdrawals, and pursue recovery of the charged-back amount through all available legal and commercial channels.

r778 offers promotional bonuses, free bets, deposit match offers, and other incentives to eligible players from time to time. All promotions are subject to specific terms and conditions which are published alongside each offer. In the event of a conflict between the specific promotion terms and these general Terms, the specific promotion terms shall prevail in relation to the relevant promotion only.

• Bonuses are credited to your r778 account in accordance with the conditions of the relevant promotion and may not be withdrawn until applicable wagering requirements have been met.
• Wagering requirements, eligible games, minimum odds, and expiry dates applicable to each bonus are specified in the individual promotion terms.
• r778 reserves the right to withdraw, amend, or cancel any promotion at any time and without prior notice, subject to any statutory obligations that may apply.
• Players who r778 reasonably believes are exploiting promotional offers — including through the use of multiple accounts, bonus-hunting strategies, or irregular betting patterns — may have their bonus funds forfeited and their accounts suspended.
• Bonuses are intended for personal, recreational use only. Systematic or professional exploitation of bonus structures is prohibited.

All bets placed on r778's sportsbook — including cricket, football, kabaddi, and all other covered sports and events — are subject to the following general betting rules, as well as any sport-specific or market-specific rules published in the sportsbook section of the platform.

• Bet Acceptance: A bet is only confirmed when you receive an on-screen confirmation and the stake is deducted from your account balance. r778 reserves the right to refuse or limit any bet at its sole discretion without providing a reason.
• Errors and Obvious Mistakes: r778 reserves the right to void bets that have been accepted at odds that were the result of a clear and obvious pricing error, a system malfunction, or a data feed error. In such cases, stakes will be returned to the player's account.
• In-Play Betting: In-play (live) betting markets may be suspended or closed at any time without prior notice. Bets already accepted prior to suspension remain valid unless voided under these Terms or applicable sport-specific rules.
• Event Cancellation: If a sporting event is cancelled, postponed, or abandoned before the applicable completion threshold specified in the sport rules, all open bets on that event will be voided and stakes returned, unless the relevant market has already been determined.
• Maximum Payouts: Maximum single-bet and accumulator payout limits apply. These limits are published in the sportsbook and may vary by sport, market, and event. r778 reserves the right to limit the payout on any bet to the applicable maximum, regardless of the stated odds at the time of placement.

r778's casino offering includes live dealer tables, online slots, crash games, bingo, and MT Live products, all supplied by licensed third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, Pragmatic Play Live, NetEnt, Microgaming, and Spribe. The rules of each game are determined by the relevant game studio and are displayed within the game interface. r778 does not modify game rules or Return-to-Player (RTP) percentages.

In the event of a disconnection during a casino game round, r778's system will attempt to complete the game round using the last instruction received from your client. r778 is not liable for losses arising from disconnections caused by your internet service provider, device malfunction, or other factors outside r778's reasonable control. If a game round cannot be resolved due to a technical fault on r778's side, the round will be voided and your stake returned.

The following conduct is strictly prohibited on r778. Engaging in any of the behaviours listed below will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable:

• Opening, operating, or accessing more than one r778 account, whether under your own name or a false identity.
• Providing false, misleading, or fraudulent personal information during registration, KYC, or any other verification process.
• Using automated software, bots, scripts, or any other technology to place bets, interact with games, or otherwise interact with the r778 platform in a manner not intended for human users.
• Colluding with other players, game operators, or any third party to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or vulnerabilities in the r778 platform. Any such vulnerability discovered must be reported to [email protected] immediately and must not be exploited for personal gain.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sporting fraud in connection with events offered on the r778 sportsbook.
• Using r778's platform to launder money or process funds derived from illegal activity.
• Engaging in any conduct that is abusive, threatening, or harassing toward r778 staff or other players via support channels or any other medium.

r778 is committed to the promotion of responsible gambling and the protection of vulnerable players. We believe that gambling should be an enjoyable leisure activity conducted within means that each individual player can comfortably afford. r778 provides the following responsible gaming tools to all account holders, accessible at any time by contacting our support team:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Limit reductions take effect immediately; limit increases are subject to a 48-hour cooling-off period.
• Session Time Reminders: Players may configure session time reminders that will alert them after a specified period of continuous play.
• Cooling-Off Period: Players may request a temporary suspension of their account for a defined period (minimum 24 hours, maximum 6 weeks) during which they will not be able to log in, deposit, or place bets.
• Self-Exclusion: Players who feel that gambling is negatively affecting their life may request permanent self-exclusion. Self-exclusion requests are processed within 24 hours and result in permanent account closure. Self-excluded players will not receive promotional communications from r778.

r778 is strictly a platform for adults aged 21 and above. If you are concerned about your own gambling behaviour or that of someone close to you, we encourage you to contact our support team via live chat at any time. Our support agents are trained to assist with responsible gaming requests and can direct you to appropriate guidance resources.

All content on the r778 platform — including but not limited to the r778 brand name and logo, website design, graphics, text, software, data compilations, game interfaces provided by third-party studios under licence, and all other materials — is the property of r778 or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the r778 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, transmit, display, sell, licence, alter, create derivative works from, or otherwise exploit any content on r778 without the express prior written consent of r778 or the relevant rights holder.

To the maximum extent permitted by applicable law, r778, its directors, officers, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the r778 platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.

r778's total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total net deposits made by you to your r778 account in the 30-day period immediately preceding the event giving rise to the claim.

r778 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Access to r778 may be suspended temporarily for maintenance, upgrades, or for reasons outside r778's reasonable control, including telecommunications failures, natural disasters, or government-imposed restrictions.

r778 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, r778 will notify registered players by email and/or by displaying a prominent notice on the r778.io website. The revised Terms will specify the effective date of the changes.

Your continued use of the r778 platform after the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to the amended Terms, you must stop using the r778 platform and may request closure of your account by contacting support.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. r778 operates as an international online gaming platform and complies with applicable safe and reliable platform standards.

In the event of a dispute between you and r778, you should first contact our support team at [email protected] with a detailed description of your complaint. r778 is committed to resolving player complaints promptly, fairly, and transparently. The majority of disputes are resolved at the first-contact support level within 72 hours.

If a complaint cannot be resolved at the support level, it will be escalated to r778's internal dispute resolution team. r778 aims to issue a final decision on all escalated complaints within 14 calendar days of receiving the escalation.

If you have any questions regarding these Terms and Conditions, or if you wish to raise a complaint, request account changes, or seek assistance with responsible gaming tools, please contact the r778 support team using the following details:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the r778.io website — average response time under 2 minutes (Bangladesh Standard Time, UTC+6)
• WhatsApp: +880 1700-000000 (WhatsApp messaging only — not a voice call number)

These contact details are provided for reference. Email addresses and phone numbers on this page are displayed as plain text only and are not clickable links. r778 will never initiate contact with you to request your account password or payment credentials. If you receive any communication purporting to be from r778 that requests such information, please report it to our support team immediately.